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Claims Procedures

In the event of a motor accident, motorist should do the following:

  • Exchange particulars with the other party.

  • Take photos of the collided vehicles, the accident scene, and the accident surroundings.

  • For NTUC Income policy holders, you are required to bring your vehicle to the nearest Independent Damage Assessment Centre (Idac) for vehicle assessment. Please call 6788-6616 for advice and to locate the nearest Idac centres.
  • For other insurance policy holders, you may bring your vehicle down to your insurer's authorised workshops for vehicle assessment.
  • Make a police report if the accident involves:
  • any injury;
  • damage to government vehicle/ government property;
  • a foreign vehicle;
  • pedestrians or cyclists;
  • a hit-and-run party;
  • Loss of vehicle

Should you need further advice on claims procedure, please do not hesitate to call us.

 
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