---
title: "Frequently Asked Questions | Ivan Insurance Brokers"
url: "https://www.ivaninsurance.com/faq"
language: "en"
---

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Quick Answers

# Frequently Asked _Questions_

Everything you need to know before working with us — answered simply and honestly.

+ What is the difference between an insurance broker and an agent?

A tied agent represents a specific insurance company and can only sell their products. As an independent, MAS-licensed direct insurance broker, we represent **you**. We assess your risks objectively and negotiate with multiple insurers across the market to find the best coverage and premium. Our loyalty is to our clients, not the insurers.

+ Is Ivan Insurance Brokers Pte Ltd licensed by MAS?

Yes, we are a MAS Registered Direct Insurance Broker. We are strictly regulated by the Monetary Authority of Singapore to ensure the highest standards of professional conduct and compliance.

+ How do I file an insurance claim?

You can file a claim by contacting our dedicated claims team directly via email or WhatsApp. We act as your advocate, guiding you through the paperwork, liaising with loss adjusters, and negotiating with the insurer on your behalf.

+ Do you cover SMEs and construction companies?

Absolutely. We specialize in commercial insurance for SMEs and construction companies, offering tailored solutions like Project Insurance \(CAR/EAR\), Public Liability, Work Injury Compensation, and Performance Bonds.

+ What is WICA insurance and does my business need it?

The Work Injury Compensation Act \(WICA\) requires employers to buy insurance for all manual workers, and non-manual workers earning S$2,600 or less per month. It covers medical expenses and compensation for work-related injuries.

+ Can I get a quote online? How long does it take?

Yes, you can request a quote online through our Contact page or Buy Online section. Standard personal lines are instant, while customized business quotes typically take 1 to 3 business days depending on the complexity.

+ What is Professional Indemnity \(PI\) insurance?

PI insurance protects professionals and businesses against claims of negligence, errors, or omissions in the services or advice provided. It covers legal defence costs and any damages awarded.

+ Do you charge a fee for your services?

In most cases, our services are completely free to you. We are compensated through standard brokerage commissions paid by the insurers when we successfully place a policy for you.

Still have questions? Our team is happy to help — no obligation, no jargon.

[Talk to Our Team →](/contact)